FAQ
Welcome to the Prime Market Help Center!
We’ve compiled answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us at contact@primemarket.uk.
General Questions
1. What is Prime Market?
Prime Market is your trusted online store for high-quality and stylish products at affordable prices. We are committed to providing an exceptional shopping experience with top-tier products and excellent customer support.
2. Where is Prime Market based?
Our registered office is located at:
📍 20 Margery Road, London RM8 3AX, United Kingdom
3. How can I contact customer support?
You can reach us via:
📧 Email: contact@primemarket.uk
📞 Phone: +44 7956 513603
🕒 Working Hours: Monday – Friday, 9 AM – 5 PM (GMT)
💬 Support Availability: 24/7 email support (responses within working hours)
Ordering & Payment
4. How do I place an order?
Simply browse our collection, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details.
5. What payment methods do you accept?
We accept:
Credit & Debit Cards
American Express
Apple Pay
Diners Club
Discover
Google Pay
Maestro
Mastercard
UnionPay
Shop Pay
Visa
6. Is my payment information secure?
Yes! We use industry-standard encryption and secure payment gateways to protect your information.
Shipping & Delivery
7. What are your shipping options?
We offer:
✔ Standard Shipping: 3–6 business days (Free on all orders)
✔ Express Shipping: 2–3 business days (Additional charges apply)
8. How long does it take to process my order?
Orders are processed within 1–2 business days (Monday to Friday).
9. Do you ship internationally?
Currently, we only ship within the UK. International shipping may be available soon—stay tuned!
10. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your delivery status.
Returns & Refunds
11. What is your return policy?
We offer a 30-day return policy for unused items in their original condition and packaging. For full details, visit our Return & Refund Policy.
12. How do I initiate a return?
Email us at contact@primemarket.uk with your order number and reason for return. We’ll provide a Return Authorization Number and instructions.
13. How long does it take to process a refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
14. Who pays for return shipping?
Customers are responsible for return shipping costs, except in cases of damaged, defective, or incorrect items.
Product Information
15. Are your products true to size?
Yes! Our products are designed for a standard fit. Please refer to the size chart available on each product page for guidance.
16. Are your products eco-friendly?
Yes! We are committed to sustainability and use eco-friendly materials and packaging whenever possible.
17. Do you offer different size options?
Currently, we offer standard sizes. If you have specific fit concerns, feel free to contact us for assistance.
Account & Technical Support
18. How do I create an account?
During checkout, you’ll have the option to create an account. You can also sign up via the login page on our website.
19. I forgot my password. How can I reset it?
Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
20. Why isn’t the website working properly?
Try clearing your browser cache or using a different browser. If the issue persists, contact us at contact@primemarket.uk .
Still Have Questions?
We’re always here to help! 💬 Reach out to us anytime at contact@primemarket.uk, and we’ll get back to you as soon as possible.